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Wanted: Customer Service Jedi

There’s the typical job: Punch in, report to cubicle, waste time in meetings, punch out, repeat until vacation. Then there’s work at Coradine. Where you’re encouraged to explore uncharted ideas and innovation, to maximize your own potential and to decide how and where your time is spent. Because around here, we reward you for the results you create, not the chair you keep warm.

We are looking for a Customer Service Jedi to join our support team. You will work directly with our customers using our online support system to help educate them on how to use Coradine’s software products and services, resolve common issues, diagnose new ones, and work with our development team to get it fixed. We’re not talking the run of the mill App Store game, but truly useful products for pilots and aviation departments worldwide. You’ll get to help customers who use our Mac and iOS apps all while working from the location(s) you choose.

To be successful in this role, you will need to have solid customer service skills, the ability to troubleshoot and diagnose issues, an understanding of Apple iOS and Mac OS X technologies, and a keen sense of diplomacy. It is also beneficial to have a passion for aviation, be a pilot or just like the sound of jet engines on takeoff.

Desired Skills & Experience:

  • Willing to jump into to projects without previous knowledge or skill.
  • Solves problems as a part of a team: asks for resources, knowledge, or advice when required.
  • Pilot or aviation experience
  • Experience in technical customer service with a focus on Apple products.
  • Excellent oral and written communication skills.
  • Working knowledge of Mac, iPhone, and iPad systems and apps.
  • Ability to work accurately with attention to detail.
  • Outstanding organization and multi-tasking skills.
  • Great interpersonal skills including: Decision Making, Managing Customer Expectations, Emphasizing Excellence, Problem Solving, and Presenting Technical Information.
  • Comfortable with writing user friendly directions and documentation.

How to apply:

Please submit a resume detailing your Customer Support experience and work history. Also attach a cover letter explaining:

  • Why you want to work on Mac & iOS Apps.
  • Why you want to work at Coradine Aviation Systems and not somewhere else.
  • Include the following writing samples:
    1. A description of a great customer service/support experience you had recently, and what made it great.
    2. Respond to a user who wants to set up custom time fields in LogTen Pro on an iPad.
    3. Explain to someone how to sync their iPhone and Mac versions of LogTen Pro.

Email your resume and cover letter to jobs@coradine.com. Include “Customer Support” in the subject line.

We look forward to hearing from you!

Screen Shot 2015-08-27 at 3.13.13 PM

Backup. Restore. Relax.

New in LogTen Pro X 7.1 for iOS, now you can backup your vital logbook data with a simple tap.

Watch the one minute video.

Learn more.


After a few years’ hiatus, we’re excited to be heading to Oshkosh Wisconsin for the “World’s greatest aviation celebration” July 20-26.

To celebrate, we’re reducing LogTen Pro X for iOS annual subscription price by almost 30% while we’re at the show. At US$49.99, it’s a great time to get logging with LogTen Pro.

Get in touch…

It’s always amazing to connect with people and demonstrate live some of the incredible things pilots can do with LogTen Pro X. And for those who can’t make it to visit us at booth #1129, there are lots of other ways to get in touch:

On the web – www.coradine.com or help.coradine.com (to reach our FANTASTIC support team)
On Twitter – @coradine
On Facebook – facebook.com/Coradine
On Email – support@coradine.com
Or why not subscribe to our ‘LogTen Pro in under 2 minutes‘ video series for all the latest tips & tricks?

Blue Skies,
Team Coradine