Wanted: Customer Service Jedi

There’s the typical job: Punch in, report to cubicle, waste time in meetings, punch out, repeat until vacation. Then there’s work at Coradine. Where you’re encouraged to explore uncharted ideas and innovation, to maximize your own potential and to decide how and where your time is spent. Because around here, we reward you for the results you create, not the chair you keep warm.

We are looking for a Customer Service Jedi to join our support team. You will work directly with our customers using our online support system to help educate them on how to use Coradine’s software products and services, resolve common issues, diagnose new ones, and work with our development team to get it fixed. We’re not talking the run of the mill App Store game, but truly useful products for pilots and aviation departments worldwide. You’ll get to help customers who use our Mac and iOS apps all while working from the location(s) you choose.

To be successful in this role, you will need to have solid customer service skills, the ability to troubleshoot and diagnose issues, an understanding of Apple iOS and Mac OS X technologies, and a keen sense of diplomacy. It is also beneficial to have a passion for aviation, be a pilot or just like the sound of jet engines on takeoff.

Desired Skills & Experience:

  • Willing to jump into to projects without previous knowledge or skill.
  • Solves problems as a part of a team: asks for resources, knowledge, or advice when required.
  • Pilot or aviation experience
  • Experience in technical customer service with a focus on Apple products.
  • Excellent oral and written communication skills.
  • Working knowledge of Mac, iPhone, and iPad systems and apps.
  • Ability to work accurately with attention to detail.
  • Outstanding organization and multi-tasking skills.
  • Great interpersonal skills including: Decision Making, Managing Customer Expectations, Emphasizing Excellence, Problem Solving, and Presenting Technical Information.
  • Comfortable with writing user friendly directions and documentation.

How to apply:

Please submit a resume detailing your Customer Support experience and work history. Also attach a cover letter explaining:

  • Why you want to work on Mac & iOS Apps.
  • Why you want to work at Coradine Aviation Systems and not somewhere else.
  • Include the following writing samples:
    1. A description of a great customer service/support experience you had recently, and what made it great.
    2. Respond to a user who wants to set up custom time fields in LogTen Pro on an iPad.
    3. Explain to someone how to sync their iPhone and Mac versions of LogTen Pro.

Email your resume and cover letter to jobs@coradine.com. Include “Customer Support” in the subject line.

We look forward to hearing from you!

Introducing LogTen Pro X

The next evolution…

Of the world’s most advanced pilot logbook.

LogTen Pro X features a new, simple and elegant user interface designed to reduce distraction and help pilots focus on their data.

It is completely optimized for iOS 8, iPhone’s 6, and iCloud Drive as well as Mac OS X Yosemite and includes super fast flight entry, automatic GPS detection of nearest landing facilities, and advanced analytics helping pilots to ensure they are tracking their time efficiently and effectively, including commercial pilots managing complex rest and duty regulations such as FAR117 in the USA.

  • Lightning fast data entry with the all new Fly Now feature
  • The industry first Time Loupe enabling pilots to go backwards and forwards to see all dynamic currencies and limits at any moment in time including REST and FLIGHT DUTY periods for commercial pilots. In the US? We’ve got FAR117 covered
  • Automatic GPS detection of nearest landing facilities
  • Easy and professional PDF printing of over 100 different reports
  • One tap access to key analytics pilots need like Multi-Engine, Turbine, PIC, SIC, and Total Instrument time
  • No subscription required for students… use LogTen Pro X on all your devices until you’ve logged more than 40 hours of flight time
  • Try it for free through November 7th! Download LogTen Pro X on all your devices, then add unlimited new flights and syncing for less than a couple of lattés a month…
  • Over 200 new features and enhancements

 

Plan – using the new Dynamic Time Loupe™


The Time Loupe allows pilots to drag backwards and forwards in time to get up to the minute detail on all their user configurable, dynamic currencies and limits, now including rest and flight duty periods.

Commercial pilots can easily identify issues with rest, duty or flight duty period limits before they happen, including commercial pilots managing complex rest and duty regulations such as FAR117 in the USA.

And private pilots can quickly confirm they’ll be current for future flights they’re planning with a single swipe.

Fly now


The fastest logbook in the west just got faster – now pilots can log a new flight up to 3 times faster than LogTen Pro 6.

Fly Now inputs departure and arrival airports using location services. And one tap of the green clock icon inputs the time current. Aircraft and crew are copied from the previous flight, and auto fill times are populated automatically.

Analyze

Analyze provides lightning fast access to some key analytics pilots need like Multi-Engine, Turbine, PIC, SIC, and Total Instrument time.

Analyze even breaks down the time for each aircraft type automatically.

And with LogTen Pro’s powerful Smart Groups to filter your time however you want, you can track anything about your flying, from how much tailwheel time you have to when the last time Joe Smith was the relief pilot on your Dubai trip.





Exporting and printing reports

reportsLogTen Pro X makes exporting and printing reports easier than ever.

LogTen Pro X now sorts report options by Overview, which includes Experience reports, Summaries, Duty/Limit reports, and Graphs; Logbooks, which allows you to present your data using the official formats for more than a dozen countries, as well as general non-country specific logbooks; and More, including Certificates and specially-formatted Export files.

Whether filling out IACRA forms, sharing data with an instructor, potential employer or regulatory agent, pilots can now email and or print PDF’s right from their iOS devices.

So reports are always consistent, always professional.

One subscription, all your devices.

Mac – $99.99 for life*

iOS – $29.99 for life + $49.99/year or $6.99/month*

LogTen Pro X can be downloaded and used without restrictions on all your Apple devices until you have logged more than 40 hours of total flight time. After which, a single auto-renewing subscription (either monthly or annually) to the LogTen Pro X platform gives you unlimited access to the world’s most advanced pilot logbook on all your Apple devices, effortless syncing, and continuous updates and improvements for the latest devices and operating systems!

Download on the App Store
Download on the App Store

*Note: Prices are quoted in US Dollars and may differ depending on App Store country

Subscriptions: Building the Future

I am super excited about our new LogTen Pro X platform and subscription model! Giving you access to LogTen Pro X on all your devices, a small subscription has large advantages in this new world of constant updates.

Subscriptions mean you will always have the latest version with regular feature updates as soon as they are honed to perfection. Upgrade your device and OS with confidence and security, knowing we will keep you in the loop with upcoming features and compatibility.

Computers have been an ever growing part of our lives for decades, and over that time much has changed. From floppy disks and shrink wrapped boxes to App Stores and over the air updates. From big beige desktops with no networking to slim metal super computers you can fit in your pocket that are always connected to the cloud. As our expectations of how we interact with software evolve, the way we buy and sell software will similarly continue to evolve.

Remember This?

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Historically, the most common business model that software developers have followed is the same model we have used for LogTen Pro since 2003: You purchased the product at full price initially, and you received some number of free updates to that major version. However, big new features were developed in secret and purposefully shrouded in mystery by developers to create “the next big thing”. Then a year or two down the road when it was ready, a paid upgrade was required, generally at a reduced upgrade price, to get those big new features.

The advantage of this old model was that you could choose when to upgrade, but invariably at some point the old software would no longer run on the latest systems. The newest systems would require you to purchase the latest software version, regardless of if you wanted the new features or not. How much future upgrades would cost, or how long you would have to wait for them was never certain.

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As we all know, with Apps today, you can tap a button on your phone and browse a vast library of software with screen shots (and now video previews) and many can be downloaded for free or a nominal fee, instantly. Once you select an App you like, you expect it to be updated regularly to support the latest operating systems and new devices, to add new features and functionality, and for it all to happen seamlessly, and automatically.

The iPhone and the App Store revolutionized the software industry and radically changed our perspective of how software should be found, purchased, delivered and updated. The relentless pace at which new devices and new operating systems are released requires software to be constantly updated to take advantage of these new features and capabilities. Everyone wants the latest version, and we all want our apps to be updated the day a new system is released. And of course, we want someone to answer us right away when we have a question too.

This takes constant work by the developers of your favorite apps, which requires teams of engineers, support staff, and more. Many developers are moving to a model where you either make in-app purchases to unlock levels, purchase add-ons, etc. or pay a subscription fee.

A subscription gives us much more flexibility, and using this flexibility, we have decided to make sure that all pilots with LogTen Pro always have access to their historic data. So even if you have to take some time away from flying and let your subscription lapse, you will still get all the updates to LogTen Pro X and can continue to use your logbook and all of LogTen Pro X’s great features to view, search, edit, generate reports etc.! A subscription is only required to continue adding new flights beyond the first 40 hours.

Now when a new operating system comes out, or a new device from Apple, you can rest assured LogTen Pro X will fully support it, and the updates will always be free!

Finally, over the years we’ve had feedback asking for simplified pricing and with subscription, we’ve got it. The whole LogTen Pro X suite for Mac, iPhone and iPad can be purchased for one simple, low fee (less than a couple of lattés a month!). No surprises about when or what you might have to pay to get the latest.

It’s new, it’s different, but I believe it’s the logical next step in helping pilots fly smarter – with the best aviation software, coupled with fantastic customer service.

LogTen Pro X – It’s your logbook.

Noah Lieberman
Founder & CEO